Frequently asked questions
Shipping & Delivery
Do you ship internationally?
Yes — we ship our products all over the globe. Please note that free shipping is not applicable for international orders, and shipping rates may vary depending on your region.
Do you ship to my area?
Yes, we ship everywhere. If you have any questions about delivery to your specific location, please contact us at contact@moalove.com.
How long does it take to process my order?
All orders are processed within 1–3 business days. You'll receive a shipping confirmation with tracking information once your order is on its way.
What are the estimated delivery times?
- United States: 3–5 business days
- Canada: 5–10 business days
- Europe: 7–14 business days
- Australia: 10–18 business days
- Rest of World: 10–21 business days
Delivery times are estimates and may vary depending on your location and local carrier conditions.
Do you offer free shipping?
Yes — we offer free shipping for each region. Please check your cart to see the current free shipping threshold for your destination. Please note that free shipping does not apply to international orders.
Will I receive tracking information?
Absolutely. Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way.
Orders
Can I make changes to my order after placing it?
Once an order is placed, please contact us as soon as possible at contact@moalove.com. If your order has not yet shipped, we'll do our best to accommodate changes.
Returns & Refunds
Do you offer refunds?
Yes — we offer full and partial refunds. Items must be unwashed, unused, and in their original condition and packaging. Please visit our Refund Policy for detailed return instructions.
How long after purchase can I request a refund?
We offer a 30-day return policy on most items, starting from the date of delivery.
How do I initiate a return or exchange?
To start a return or exchange, please contact us at contact@moalove.com with your order number and reason for return. Our team will guide you through the process.
Who pays for return shipping?
Return shipping costs are the customer's responsibility. Alternatively, you can request a discounted return shipping label by contacting us — a $10 fee will be deducted from your refund.
Payment & Security
Is my payment data safe?
Yes. All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council — a joint effort of brands like Visa, Mastercard, American Express, and Discover. Learn more about our safe checkout experience, powered by Shopify.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
Fabric & Care
What materials do you use?
All Moa pieces are crafted from 100% natural fibers — including organic cotton, cotton gauze muslin, and European Flax linen. We partner with small, skilled producers in Turkey who share our commitment to handcrafted quality and Mediterranean sensibility.
How should I care for my Moa pieces?
- Machine wash on a cold or gentle cycle
- Use a mild, natural detergent
- Tumble dry on low heat or lay flat to dry
- Avoid bleach and fabric softeners, which can break down natural fibers
For detailed muslin care instructions, read our guide: How to Wash & Care for Muslin Fabric (So It Stays Soft for Years).
Will my fabric soften over time?
Yes — that's one of the most beautiful qualities of natural fibers. Organic cotton and muslin become noticeably softer and more supple with every wash.
Sizing
How do I find my size?
We recommend consulting our Size Chart before ordering. Our pieces are designed with a relaxed, generous fit — true to the ease of Mediterranean dressing.
What if I'm between sizes?
When in doubt, size up. Our styles are intentionally relaxed and layer beautifully. If you have specific questions about fit, feel free to reach out before ordering.
Custom Orders
Do you accept custom orders?
Yes — we love working on custom pieces. Whether it's a specific size, color, or quantity for a special occasion or wholesale inquiry, reach out to us at contact@moalove.com to discuss your needs.
International Orders
Will I be charged duties or import taxes?
International orders may be subject to customs duties, import taxes, or fees levied by your country's customs authority. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. We recommend checking with your local customs office before placing your order.
Gift Options
Do you offer gift cards?
Yes — Moa gift cards are available in the store and make a beautiful, considered gift for anyone who appreciates quality and natural living.
Do you offer gift wrapping?
Please contact us at contact@moalove.com if you'd like to arrange gift wrapping or a personalized note for your order. We're happy to help make it special.
Still Have Questions?
We're here to help. Reach out anytime at contact@moalove.com and we'll get back to you as soon as possible.